15.0 Will Not Work on HP Laptop -- Will be late for class

Discussion in 'SPSS' started by kim, May 20, 2007.

  1. kim

    kim Guest

    Help Please !!

    I am trying to load 15.0 Student edition for my wife's class - and
    class has already started. I have tried it on two different HP
    laptops - with 1.25 Gig mem, and 25 Gig disk space available. It
    appears to have installed, and when I chose it from the start menu,
    an initial screen comes up for two or three seconds - then goes away:
    No errors or anything.

    I tried installing it on our family desktop computer, and it seems to
    work fine. She really needs it on her laptop however.

    I've tried different video settings on the laptop - it seems capable
    far beyond the min sys requirements.

    I have searched the SPSS support web site. Can't find anything about
    incompatibility problems with a laptop. I emailed prentic-hall
    support (who published the text with the CD) and they said contact
    SPSS. I couldn't find a way for a student to file a ticket with SPSS.

    We had just bought the software from Amazon (new, not used). I also
    thought it was odd that the serial number is 15000 - which seemed kind
    of an odd number.

    I would appreciate any suggestions, guidance, recommendations, clues,
    or hints that can help me get my wife up and going.

    Thanks,

    Mr. K
     
    kim, May 20, 2007
    #1
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  2. kim

    vab Guest

    This sounds like a licensing problem to me. Did you get your license
    key via the internet?
     
    vab, May 21, 2007
    #2
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